The Fabric Warehouse (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website and services in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.
1. Information We Collect
When you interact with our website, we may collect the following personal information:
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Personal Identifiable Information: Name, surname, email address, phone number, billing/shipping address.
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Account Information: Username, password, and preferences when you register an account.
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Transaction Information: Payment details (processed via secure third-party gateways – we do not store full card details).
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Website Interaction Data: IP address, browser type, device information, and website usage data via cookies.
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Communication Data: Any correspondence with us via email, WhatsApp, or other contact channels.
2. How We Use Your Information
We use your information to:
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Process and fulfil orders placed on our website.
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Communicate with you regarding orders, queries, and support.
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Improve and personalise your online shopping experience.
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Send updates, promotions, and marketing communications (only if you opt in).
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Meet legal and regulatory obligations.
3. Sharing Your Information
We will never sell your information. We may share your personal information with:
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Payment Providers (e.g., PayFast, Ozow) for secure payment processing.
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Courier and Delivery Partners to deliver your purchases.
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IT Service Providers (e.g., hosting providers, WooCommerce plugins) that help operate our website.
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Legal Authorities if required by law.
All third parties are required to respect the confidentiality and security of your information.
4. Data Security
We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
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SSL encryption for secure online transactions.
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Secure password-protected admin areas.
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Restricted employee access to personal data.
5. Cookies
Our website uses cookies to enhance your shopping experience, analyse traffic, and store preferences.
You can adjust cookie preferences in your browser settings, but please note this may affect site functionality.
6. Your Rights Under POPIA
You have the right to:
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Access your personal information.
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Request correction or deletion of personal information.
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Withdraw consent for marketing communications.
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Lodge a complaint with the Information Regulator (South Africa) if you believe your rights are violated.
Contact details for the Information Regulator:
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.
8. Children’s Privacy
We do not knowingly collect personal information from persons under 18 years without the consent of a parent or guardian.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
The Fabric Warehouse
Tel: 012 666 7988
Mobile/WhatsApp: 061 942 0414
Email: info@thefabricwarehouse.co.za
Website: https://thefabricwarehouse.co.za